The Challenge
Cisco Systems was developing a new Solution Partner Identifier (SPI) tool to assist its sales force in moving from product sales to solution sales. This process involved the migration of several previous tools into a single new tool. Problem: The user interface for the new tool was so complex and arduous, the sales staff wasn't using it.

The Project
Cisco hired 4Di to work directly with their IT group, and the two business groups that owned the SPI tool, to develop an interface for the tool's 2.0 release that was intuitive and easy to use.

The Solution
4Di worked hand in hand with Cisco to clearly identify how various users expected the tool to work, how they wanted to use it, and how to design an interface that could best meet their needs. In the end, we produced a vastly improved solution, greatly simplifying the search screens and virtually eliminating the possibility of input errors users could make. At the same time, we also designed a simple, intuitive, and compelling graphic interface for the SPI tool. The result: a tool that actually gets used.